How information is handled

Information processed when you visit

Our hosting provider may process standard technical information such as IP address, device and browser information, approximate location, requested pages and timestamps for security, delivery and analytics.

Customer-service assignment

To keep a visitor connected with the same available consultant and distribute enquiries, the service may create a one-way hash derived from the visitor's IP address and store the assigned customer-service account, visit time and visit count. The routing record is used for customer-service continuity and operational balancing.

When you open WhatsApp

You leave this website and communicate through WhatsApp. WhatsApp processes data under its own terms and privacy policy. Messages and information you voluntarily send may be seen and handled by the assigned IndianCupid customer-service account.

What you should not send

Do not send passwords, one-time passwords, card PINs, unnecessary identification documents or financial information through an initial enquiry.

Purposes

• Deliver and secure the website.
• Route enquiries to an available consultant.
• Maintain customer-service continuity.
• Respond to requests and explain the service.
• Prevent abuse, fraud and technical problems.

Retention and requests

Operational records should be kept only as long as reasonably required for routing, security, legal and customer-service purposes. To ask a privacy question or request review of information you provided, contact us through the official WhatsApp link and clearly state that your request concerns privacy.

Third parties and changes

The service relies on providers such as Cloudflare for hosting and WhatsApp for communication. Their policies apply independently. We may update this notice when the service or legal requirements change.